Student Support Specialist

3 weeks ago


Manchester, United Kingdom iQ Student Accommodation Full time

Student Support Specialist - Manchester, Greater Manchester

Location: Wilmslow Park

Job Type: Permanent

Integrity and accountability are at the heart of our mission.

iQ is a leading provider of student housing in the UK, dedicated to ensuring that our 30,000 residents across 76 locations in 29 cities have an exceptional living experience.

Our on-site support teams are composed of innovative thinkers and solution-oriented individuals who are passionate about enhancing the student experience.

What does the role entail?

As a Student Support Specialist, your primary responsibility will be to ensure that our residents feel comfortable and welcomed. This may involve guiding prospective residents and their families during site visits or assisting current residents in locating their packages. You may also need to submit maintenance requests or address health and safety concerns. Additionally, you could be responsible for organizing community events or managing resident inquiries and financial matters with empathy and professionalism. Each day presents new challenges, but you will be part of a supportive iQ community that values teamwork and collaboration.

What qualities make an ideal candidate?

We seek a proactive, collaborative individual who excels in a dynamic environment. You should be willing to engage actively, demonstrating initiative and strong communication abilities. Previous experience in customer service is beneficial, whether it be in hospitality, retail, or any role involving direct interaction with people. We prioritize your interpersonal skills, character, and potential over specific job titles.

What can you expect in return?

In exchange for your contributions, you will enjoy a range of attractive benefits and the opportunity to work within a vibrant, encouraging team in a rapidly growing organization.

Joining iQ offers more than just employment; it provides a pathway to develop your career in a diverse and enjoyable setting.

Benefits:

  • 25 days of annual leave, in addition to public holidays (pro-rated for part-time roles)
  • An extra day off to celebrate your birthday
  • Performance-based bonus
  • Pension scheme with up to 8% matching contributions
  • Discounts on gym memberships
  • Life insurance coverage
  • Access to numerous discounts and offers at popular retailers
  • Season ticket loan options
  • Cycle-to-work initiative
  • Flexible working arrangements


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