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Customer Service Representative
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Student Support Services Manager
2 months ago
The Advice and Response Service offers comprehensive, trauma-informed assistance to students who have faced any form of gender-based violence, harassment, or discrimination. Our team consists of dedicated caseworkers who provide confidential, practical, and emotional support tailored to the needs of students. We are looking to appoint a subject specialist to oversee the Advice and Response casework provision in this critical and sensitive field.
Key Responsibilities:
Lead and direct the Advice and Response team to ensure the provision of high-quality management and response to incidents involving safeguarding, gender-based violence, and discrimination, while offering specialized support and guidance to both students and staff. As a leader within Professional Services (PS), foster a culture of exceptional service delivery and ongoing improvement, prioritizing the student experience and facilitating a cohesive PS team that operates flexibly across organizational boundaries. Collaborate with the Director of Campus Life, Head of Advice and Response, and other senior leaders to establish, nurture, and sustain effective partnerships with colleagues, students, and relevant stakeholders, which are essential for achieving the University's strategic goals in delivering a top-tier Advice and Response Service and enhancing the student experience.Benefits:
Competitive pension scheme Comprehensive employee health and wellness services, including an Employee Assistance Programme Generous annual leave entitlement, in addition to public holidays Paid closure during the holiday season Discounts at various local and national retailers