Community Housing Assistant

3 weeks ago


Darlington, Darlington, United Kingdom saha Full time

About The Role

We are thrilled to present a remarkable opportunity to become a part of our General Needs team. In this role, you will engage with our community, assisting in the management of housing schemes. Your contributions will be vital in fostering a supportive environment for our residents, ensuring they have the resources to thrive in their tenancies.

Are you a motivated, innovative, and compassionate individual with a strong desire to uplift others and cultivate sustainable neighborhoods? Do you excel in collaborative settings and strive to maximize the benefits for residents while nurturing their potential and the community at large?

Key Responsibilities:
  • Support the neighbourhood manager in addressing a variety of tenancy management challenges, including but not limited to: anti-social behavior, property upkeep, garden maintenance, handling complaints, safeguarding, domestic issues, and tenancy fraud cases. This includes enforcing tenancy agreements and providing tenants with accurate guidance regarding their rights and responsibilities.
  • Take initiative in maintaining the community environment, assisting the neighbourhood manager with managing gardening and cleaning services.
  • Respond promptly to repair requests within residences and collaborate with the asset management and repairs team to ensure timely resolution of maintenance concerns.
  • Work alongside the neighbourhood manager to facilitate the efficient allocation and re-letting of vacant properties, adhering to established policies and best practices.
  • Foster effective collaboration with various agencies by building strong local relationships, attending community meetings as necessary, and promoting the initiatives of our organization.
  • Conduct regular inspections of the estate to identify environmental issues and implement appropriate actions to enhance the neighborhood, developing practical and innovative solutions for improvement.

About You

We seek individuals who are dedicated to supporting tenants, thrive in dynamic environments, and possess a resilient, positive attitude.

Ideal Candidates Will Have:
  • Experience or knowledge in social housing.
  • A solid understanding of effective tenancy management and the significance of timely resolutions.
  • Proven ability to navigate complex and challenging situations successfully.
  • Awareness of available support and funding options for vulnerable tenants.
  • A proactive, self-driven approach with a positive mindset.
  • Genuine empathy for our tenants.
  • The capability to view challenges from multiple perspectives and to handle sensitive situations with care and understanding.

Benefits Offered

In recognition of your efforts to make a difference in people's lives, we provide a range of attractive benefits, including:

  • 26 days of annual leave, increasing to 31 days.
  • An additional day off to celebrate your birthday.
  • Access to a High Street discount scheme for savings both online and offline.
  • Pension plan with life assurance.
  • Discounted private medical insurance.
  • Financial assistance options for emergencies.
  • Occupational sick pay.
  • Comprehensive induction and relevant training.
  • Long service awards starting from 2.5 years.
  • Opportunities for career development and learning.


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