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Community Engagement Assistant

3 months ago

Darlington, Darlington, United Kingdom SAHA Full time
Position Overview

We are excited to present a unique opportunity to join our General Needs team, focusing on enhancing community well-being and supporting individuals in managing their living arrangements. As a vital member of our team, you will play a crucial role in fostering a positive living environment for our residents.

Your Responsibilities:
  • Support the neighbourhood manager in addressing a variety of tenancy management challenges, including but not limited to: anti-social behaviour, property upkeep, and tenant grievances. Provide tenants with clear and accurate guidance regarding their rights and responsibilities.
  • Take initiative in maintaining high standards of the living environment, assisting in the management of gardening and cleaning services.
  • Respond promptly to maintenance issues within residences, collaborating with the asset management and repairs team to ensure timely resolutions.
  • Work alongside the neighbourhood manager to facilitate the efficient allocation and re-letting of vacant properties, adhering to established policies and best practices.
  • Encourage collaborative efforts by building strong relationships with local statutory and voluntary organizations, attending meetings as necessary to promote our mission.
  • Conduct regular inspections of the estate to identify and address environmental concerns, implementing practical solutions for improvement.

Candidate Profile:
We seek an individual who is dedicated to tenant welfare, thrives in dynamic settings, and possesses a resilient, positive attitude.

Ideal Candidates Will Have:
  • Experience or knowledge in social housing.
  • A solid understanding of effective tenancy management and the importance of timely responses.
  • Proven ability to navigate complex and challenging situations successfully.
  • Awareness of available support and funding resources for vulnerable tenants.
  • A proactive, self-driven approach with a positive mindset.
  • Empathy and understanding towards our tenants.
  • The capability to view challenges from multiple perspectives and handle sensitive situations with care.

Benefits Offered:
In recognition of your contributions to transforming lives, we provide a range of attractive benefits, including:
  • 26 days of annual leave, increasing to 31 days.
  • An additional day off to celebrate your birthday.
  • A discount scheme for high street shopping.
  • Pension plan with life assurance.
  • Discounted private health insurance.
  • Financial assistance options for emergencies.
  • Occupational sick pay.
  • A comprehensive induction and relevant training.
  • Long service awards starting from 2.5 years.
  • Support for career development and learning opportunities.

About Us:
As a registered social landlord, we are one of the foremost providers of supported housing in the UK, committed to transforming lives by offering accommodation and support to vulnerable individuals, particularly those with complex needs or experiencing homelessness. Our mission is to empower individuals by focusing on their strengths and creating tailored strategies that foster recovery and positive behavior. We believe that our workforce is our greatest asset, and by recruiting exceptional individuals, we can continue to deliver high-quality housing services and support to our residents. We are an equal opportunities employer, dedicated to ensuring a fair and inclusive workplace for all applicants and employees.