Hospitality Operations Manager

3 weeks ago

South East London, United Kingdom Queensway Full time

About Queensway Group

Queensway Group is a family-run enterprise recognized for its genuine hospitality and high standards of service. We specialize in real estate investments, transforming properties into thriving businesses within the hospitality industry, including coffee shops, hotels, residential properties, and exclusive clubs. Our portfolio features well-known brands such as KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

Our entrepreneurial spirit and vast network empower us to seize opportunities and foster growth across our ventures. At Queensway, we are committed to continuous improvement, and our adaptability is crucial to our success. Our expertise in real estate development allows us to revitalize assets that are managed by dedicated teams throughout the UK, Europe, and East Africa.

About Point A Hotels

At Point A, we are driven by our mindset rather than market conditions. We believe in the power of collaboration and creativity, striving to challenge industry norms with our unique brand, offerings, and service. Our approach is rooted in thoughtfulness, humility, honesty, and adherence to our core values. We are dedicated to providing heartfelt hospitality to all guests, regardless of their budget. Since our inception, this philosophy has been instrumental in establishing us as a leading new hotel brand, and we are looking for exceptional individuals to help us continue this journey.

The Role

We are currently seeking a Hotel Manager to oversee operations at Point A Hotel in London Westminster.

The hotel is set to undergo significant refurbishment and redevelopment in the near future. The ideal candidate will possess strong organizational skills and the ability to coordinate with contractors and internal teams while addressing the operational needs of a bustling hotel.

The primary focus of this role is to empower and develop our team, ensuring that every guest enjoys an unforgettable experience during their stay.

As a member of our compassionate and supportive team, you will play a crucial role in our success. Your individuality will be valued, and your insights will contribute to our evolution as a preferred brand for guests and an exceptional workplace for employees.

You will be responsible for managing all aspects of hotel operations, ensuring exceptional guest experiences, and overseeing both front and back-of-house teams. A passion for delivering outstanding customer service is essential, along with a proactive management style that leads by example. You will ensure that all hotel standards are met, including compliance, while maintaining a keen eye for detail and a commitment to excellence.

We are looking for candidates with the following qualities and experience:

  • At least 3 years of experience in hotel management
  • A passion for service and creating memorable experiences for guests
  • A positive attitude and strong motivation
  • The ability to collaborate with team members and support their development
  • Attention to detail
  • A commitment to personal and professional growth
  • A solid understanding of the hospitality industry
  • Creativity and the ability to maximize business opportunities
  • Strong financial skills and an understanding of cost management
  • A genuine care for the community
  • Knowledge of health, safety, and fire regulations
  • The ability to thrive under pressure
  • A commitment to team development through structured training and performance reviews

We offer:

  • Competitive salary and bonus structure linked to individual and team performance
  • Queensway Reward & Recognition Scheme
  • Annual Awards Ceremony
  • Autonomy to lead a team without the constraints of a large corporation
  • A fun, friendly, and supportive work environment
  • Opportunities for professional development and career advancement
  • Career prospects across the group, including coffee shops and support offices
  • Team-building initiatives and social events
  • Friends and Family Rates at all properties
  • 25 days of annual leave plus 8 public holidays

Salary: £40k per year

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