Hospitality Operations Manager

4 weeks ago

South East London, United Kingdom Queensway Full time

About Queensway Group

Queensway Group is a family-owned enterprise recognized for its commitment to warmth, integrity, and exceptional service. We focus on real estate investments, transforming properties into operational ventures within the hospitality industry, including cafes, hotels, residential spaces, and exclusive clubs. Our portfolio features well-known brands such as KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

Our entrepreneurial spirit and extensive connections empower us to seize opportunities and foster growth across our businesses. At Queensway, we thrive on agility and innovation, which are pivotal to our success. Our expertise in real estate development allows us to effectively enhance properties, managed by dedicated teams throughout the UK, Europe, and East Africa.

About Point A Hotels

At Point A, we are driven by our mindset rather than market conditions. Our collaborative approach fosters a belief that anything is achievable. We pride ourselves on our ability to think creatively and leverage our resources in innovative ways. Our mission is to challenge industry norms and elevate our brand, products, and services. We are committed to providing heartfelt hospitality to all guests, regardless of their budget. Since our inception, this philosophy has been instrumental in our success as a burgeoning hotel brand, and we seek talented individuals to help us continue this journey.

The Role

We are currently in search of a Hotel Manager to lead our dynamic team at Point A Hotel in London Westminster.

The hotel is set for refurbishment and redevelopment in the upcoming year. The ideal candidate will possess strong organizational skills and the capability to collaborate with contractors and internal development teams while addressing the operational needs of a bustling hotel.

The primary focus of this role is to empower and nurture our staff, ensuring that every guest enjoys an unforgettable experience during their stay.

As a compassionate and supportive team, you will play a crucial role in our family, contributing significantly to our mission. We value individuality and ensure that your voice is heard, influencing our journey to become the preferred choice for guests and the best workplace for our employees.

Key responsibilities include managing all aspects of daily hotel operations, enhancing guest experiences, and overseeing both front and back-of-house teams. A passion for delivering exceptional customer service is essential, along with a visible leadership style that inspires others. You will ensure compliance with all hotel standards, maintaining a keen eye for detail and a commitment to excellence.

We are looking for candidates with the following qualities and experience:

  • Minimum of 3 years of experience in hotel management
  • Passion for service and creating memorable experiences for guests
  • Positive attitude and strong motivation
  • Ability to collaborate effectively with team members
  • Attention to detail
  • Commitment to personal and professional development
  • Comprehensive understanding of the hospitality industry
  • Creativity and ability to maximize business opportunities
  • Strong financial skills and awareness of cost management
  • Kindness and a sense of responsibility towards the community
  • Knowledge of Health, Safety, and Fire regulations
  • Ability to perform well under pressure
  • Capability to develop team members through training and performance evaluations

We offer:

  • Competitive salary and bonus structure based on individual and team performance
  • Queensway Reward & Recognition Program
  • Annual Awards Ceremony
  • Autonomy to lead without the constraints of a large chain
  • Supportive and enjoyable work environment
  • Opportunities for professional growth and career advancement
  • Career pathways across our diverse portfolio
  • Engaging team-building activities and social events
  • Discounted rates for friends and family at our properties
  • 25 days of annual leave plus 8 public holidays

Salary: £40,000 per year

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