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Deputy General Manager

2 months ago

South Yorkshire, United Kingdom Hospitality Staffing UK Full time

Job Summary:

Hospitality Staffing UK is seeking a highly skilled and experienced Deputy General Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day running of all hotel operations in accordance with our brand standards, customer service expectations, and the hotel business plan.

Key Responsibilities:

  • Ensure the smooth day-to-day running of all hotel operations, including food and beverage, banqueting, and other departments.
  • Directly accountable for all departments, specifically food and beverage and banqueting.
  • Develop and implement strategies to increase sales and service in food and beverage operations.
  • Play an active role in the operations management of the business at all times, monitoring and acting on guest feedback, handling complaints, and intercepting problems before they become a complaint.
  • Ensure team members are performing their role, providing assistance when required, and keeping the team motivated.
  • Plan well for all aspects of the business and be fully aware of forthcoming business.
  • Maximize revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met.
  • Support the General Manager in the development and success of the business and lead the team when the General Manager is away from the business.
  • Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team in ensuring operational standards.
  • Engage with staff and guests alike and deliver a high level of guest care consistently.

About the Role:

This is an exciting opportunity for someone who is keen to be part of a project that will make this hotel one of the leading leisure-focused properties in the area. The aim is to achieve 4-star status with AA Rosette level food and 1st-class service.

Key Features:

  • Refurbishment of the remaining 17 bedrooms.
  • Additional 30 bedrooms, taking the total to 62.
  • Remodeling of the public areas to create a more formal restaurant, separate brasserie, and bar.
  • Construction of a purpose-built conference/events space with a capacity for 250 people.
  • Extensive spa facilities.