Hospitality Operations Manager

4 weeks ago

South East London, United Kingdom Queensway Full time

About Queensway Group

Queensway Group is a family-run enterprise established by visionary entrepreneurs, recognized for its genuine warmth, sincerity, and exceptional service quality. We focus on real estate investments, transforming properties into operational ventures within the hospitality sector, including coffee shops, hotels, residential spaces, and exclusive clubs. Our portfolio features well-known brands such as KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With an entrepreneurial mindset and a vast network, we are adept at seizing opportunities and fostering growth across our businesses. At Queensway, we embrace change, and our agility is crucial to our success. Our expertise in real estate development allows us to effectively revitalize assets, managed by skilled and dedicated teams throughout the UK, Europe, and East Africa.

About Point A Hotels

At Point A, our ethos is shaped by our mindset rather than market conditions. We believe that collaboration can lead to limitless possibilities. Our strength lies in our innovative thinking and resourcefulness. We aim to challenge industry norms and set new standards with our brand, offerings, and service. We are committed to delivering heartfelt hospitality to all guests, regardless of their budget. Since our inception, this philosophy has been pivotal in establishing us as one of the most successful emerging hotel brands, and we seek talented individuals to help us continue this journey.

The Role

We are currently in search of a Hotel Manager to oversee operations at Point A Hotel in London Westminster.

This hotel is scheduled for refurbishment and redevelopment in the near future. The ideal candidate will possess strong organizational skills and the capability to collaborate with contractors and internal development teams while managing the operational demands of a bustling hotel.

The primary focus of this role is to empower and develop our staff, ensuring that every guest enjoys an unforgettable experience during their stay.

As a compassionate and supportive team, you will play a crucial role in our family, contributing significantly to our mission. We value individuality and ensure that your insights will be acknowledged and utilized in our pursuit of becoming the preferred choice for guests and the best workplace for our employees.

Your responsibilities will include managing all aspects of daily hotel operations, striving to exceed guest expectations, and overseeing both front and back-of-house teams. A passion for delivering outstanding customer service is essential. You should be a visible leader who inspires from the front, ensuring that all hotel standards are met, including compliance, with a keen eye for detail and a commitment to maintaining these standards.

We are looking for candidates with the following qualities and experience:

  • At least 3 years of prior experience in a hotel management position
  • A passion for service and creating memorable experiences for guests
  • A positive attitude and strong motivation
  • The ability to collaborate with team members and support their development
  • An exceptional eye for detail
  • A commitment to personal and professional growth
  • A solid understanding of the hospitality industry and the elements that contribute to excellence
  • Creativity and the ability to maximize business opportunities
  • Strong financial management skills and an understanding of cost control
  • A genuine care for the community and its well-being
  • Knowledge of health, safety, and fire regulations
  • The ability to perform well under pressure
  • A commitment to developing team members through structured training and performance evaluations

We offer:

  • An attractive salary and bonus structure linked to individual and team performance
  • A rewarding recognition program
  • An annual awards ceremony
  • The freedom to lead a team without the limitations of a large corporate structure
  • A fun, friendly, and supportive workplace environment
  • Opportunities for professional development and career advancement
  • Career paths across the group, including coffee shops and support offices
  • Engaging team-building activities and social events
  • Discounted rates for friends and family at all properties
  • 25 days of annual leave plus 8 public holidays

Salary: £40k per year

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