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Hospitality Operations Manager

2 months ago

South East London, United Kingdom Queensway Full time

About Queensway Group

Queensway Group is a family-run enterprise established by visionary entrepreneurs, celebrated for its genuine warmth, integrity, and exceptional service quality. Our focus lies in real estate investments, transforming properties into thriving ventures within the hospitality industry, encompassing coffee shops, hotels, residential spaces, and exclusive clubs. Our portfolio includes renowned brands such as KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With a dynamic approach and a vast network, we swiftly seize opportunities and foster growth across our operations. At Queensway, we embrace change, and our agility is pivotal to our achievements. Our expertise in real estate development allows us to effectively revitalize assets, managed by dedicated teams across the UK, Europe, and East Africa.

About Point A Hotels

At Point A, our identity is shaped by our mindset rather than market conditions. We believe in the power of collaboration and innovation. Our unique perspective enables us to challenge industry norms with our brand, offerings, and service. We are committed to providing heartfelt hospitality to every guest, regardless of their budget. Since our inception, this philosophy has propelled us to become one of the most successful emerging hotel brands, and we seek exceptional individuals to continue our journey.

The Role

We are currently seeking a Hotel Manager to oversee operations at Point A Hotel in London Westminster.

This hotel is set for refurbishment and redevelopment in the upcoming year. The ideal candidate will possess strong organizational skills and the ability to coordinate with contractors and internal development teams while managing the demands of a bustling hotel environment.

The primary focus of this role is to empower and nurture our team while ensuring that every guest enjoys an unforgettable stay.

As a compassionate and supportive team, you will be an integral part of our family, and your individuality will be valued. Your insights will contribute to our evolution as a preferred brand for guests and an exceptional workplace for employees.

Key responsibilities include managing all facets of daily hotel operations, ensuring outstanding guest experiences, and overseeing both front and back-of-house teams. A passion for delivering high-quality customer service is essential, along with a visible leadership presence. You will ensure compliance with all hotel standards, maintain attention to detail, and strive for excellence.

We are looking for candidates with the following qualities and experience:

  • Minimum of 3 years' experience in hotel management
  • Dedication to service and creating memorable experiences for guests
  • Positive attitude and motivation
  • Ability to collaborate with team members and support their development
  • Strong attention to detail
  • Commitment to personal and professional growth
  • Comprehensive understanding of the hospitality industry
  • Creativity in maximizing business opportunities
  • Solid financial knowledge and cost control awareness
  • Kindness and integrity towards the local community
  • Familiarity with Health, Safety, and Fire regulations
  • Ability to thrive under pressure
  • Experience in developing team members through structured training and performance evaluations

We offer:

  • Competitive salary and performance-based bonus structure
  • Queensway Reward & Recognition Program
  • Annual Awards Ceremony in London
  • Autonomy to lead a team without the constraints of a large corporation
  • A fun, friendly, and supportive work environment
  • Opportunities for professional development and career advancement
  • Career paths across the group, including coffee shops and support offices
  • Engaging team-building activities and social events
  • Friends and Family Rates at all our properties
  • 25 days of annual leave plus 8 Bank Holidays

Salary: £40k per year