Customer Service Representative

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Pegasus Homes Full time

We are Pegasus Homes, a dynamic and innovative housing company that designs, builds, and creates high-quality homes for independent later living. Our developments are beautifully designed, offering stunning community living.

About the Role

We are seeking a highly organized and personable individual to join our team as a Building and Community Coordinator. As the point of contact for our residents, you will be responsible for ensuring that our developments are fully compliant with health and safety regulations. You will work closely with our internal teams, including Sales, Development, and Completions, to facilitate external contractors and ensure that the Health and Safety requirements of each development are met.

Key Responsibilities

  • Provide exceptional customer service and be the primary point of contact for our residents
  • Conduct regular checks, including fire alarm testing, water flushing, and emergency light testing
  • Work collaboratively with internal teams to ensure seamless communication and coordination
  • Facilitate external contractors and ensure that all necessary documentation is completed
  • Ensure that the Health and Safety requirements of each development are met
  • Assist with the move-in process to ensure a smooth transition for our residents
  • Organize events and activities to foster a sense of community among our residents
  • Deal with emergencies in a calm and professional manner
  • Build lasting relationships with our residents and their families

About You

We are looking for a highly organized and personable individual with excellent communication skills and a proactive approach. You will be responsible for using internal systems and reporting tools, so strong IT skills are essential. Experience in facilities or property management, particularly in health and safety, is an advantage.

  • Professional and highly organized
  • Proactive approach and can-do attitude
  • Excellent communication skills
  • Ability to use initiative
  • Strong IT skills - knowledge of Google Workspace is an advantage
  • Experience in facilities or property management, particularly in health and safety

Our Benefits and Rewards

We offer a comprehensive benefits package that includes:

  • Enhanced annual leave and holiday buying scheme
  • Contributory pension scheme with additional employer contribution
  • Life Assurance
  • Two paid volunteering days per annum
  • Employee Assistance Programme
  • Health Cash Plan and Virtual GP
  • Discounted Gym Membership
  • Company Discounts Portal
  • Refer a friend scheme and access to internal opportunities

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