Regional Operations Manager

3 weeks ago


Warrington, Warrington, United Kingdom Curve Group Holdings Ltd Full time

Position Overview:
As a Regional Operations Manager, you will oversee client operations across multiple sites in the North West UK. This role requires flexibility for travel and overnight stays, along with personal transportation.

About Curve Group Holdings Ltd:
Curve Group Holdings Ltd is a premier provider of Integrated Supply Solutions, specializing in MRO (Maintenance, Repair, and Operations) products for various manufacturing sectors.

Key Responsibilities:
1. Ensure outstanding service delivery across all client locations.
2. Lead and manage a team of site-based personnel, fulfilling all relevant management responsibilities.
3. Drive performance metrics, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
4. Foster a culture of continuous improvement throughout all operational sites and within the team.
5. Analyze data to pinpoint opportunities for efficiency enhancements in operational processes.
6. Cultivate strong relationships with clients through effective communication and management of service delivery.
7. Oversee all aspects of store solutions to meet client satisfaction benchmarks.

Collaboration:
Work closely with the Client Services Manager and Strategic Partner Managers to ensure all contractual service elements are met.

Training and Development:
Implement a comprehensive training program to ensure consistent performance across all locations.

Qualifications:
- Proven leadership skills with a track record of achieving strong results.
- Exceptional interpersonal abilities, capable of building lasting relationships with clients and stakeholders at all levels.
- Experience managing teams across various locations, demonstrating success in engagement and influence.
- Proficient in interpreting reports and KPI data to formulate actionable strategies.
- A solid operational background that supports the above competencies.

Benefits:
- Comprehensive private medical insurance.
- 23 days of annual leave plus bank holidays, increasing with tenure.
- Option to purchase up to 5 additional holiday days.
- Pension scheme with contributions from both employee and employer.
- Retail discount programs.
- Access to an Employee Assistance Programme for legal, medical, and financial support.
- Opportunities for career advancement and professional development.
- Cycle to work scheme.
- Company share savings plan, subject to eligibility.
- Death in Service benefit for employees in the UK and Ireland.


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