Retail IT Operations Manager, EMEA
7 days ago
About Us:
New Balance is a leading global athletic footwear and apparel company that has been empowering people through sport and craftsmanship since 1906. We foster a culture of inclusivity and respect, where associates feel valued and inspired to shape the world of tomorrow.
The New Balance EMEA DTC Technology Team is responsible for delivering retail and e-commerce technology initiatives for the region, partnering with regional business, global technology, and DTC teams to deliver best-in-class retail technology products and capabilities.
We are seeking a Retail IT Operations Manager to join our team. The ideal candidate will be passionate about developing retail operations infrastructure and products, with a deep understanding of the retail technology landscape and agile methodology.
Key Responsibilities:
- Lead the provision of a full IT infrastructure to all new and existing retail stores
- Ensure all hardware is procured for store opening in line with company standards
- Communicate IT lead times and ensure all parties are kept up to date
- Manage ISP and retail support vendors to define and ensure SLAs are met on a regular basis
- Work with global IT leads to ensure new retail technologies are provisioned in new and existing stores
- Develop and support centralized support processes for all retail operations
- Advise Retail branch of company standards and promote compliance
- Provide regular updates to key IT and Retail partners
Requirements:
- Relevant number of proven years' experience in implementing or upgrading retail IT systems
- Retail company background preferred
- Retail Network experience (Cisco Meraki preferred)
- Retail-specific hardware knowledge (POS, thermal printer, payment devices, etc.)
- Project management experience, Agile preferred
- Travel across Europe is required
Benefits:
- Discount on the health insurance
- 8% holiday allowance
- Flexible Working Hours
- Pension Scheme
- 25 days Annual Leave per year
- Up to €250 travel allowance each month
- Hybrid working
- Employee Discount
- Work from-home allowance
- Home working equipment
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
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