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Retail Ambassador
2 months ago
Inchcape Retail is at the forefront of the automotive industry's transformation, shifting from a product-centric to a service-centric approach. As a Customer Experience Expert, you will be an ambassador for one of the world's leading brands, guiding customers through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, while providing a customer-focused, premium experience.
Key Responsibilities:
- Customer Journey Management: Develop and implement strategies to enhance the customer experience, ensuring seamless interactions throughout the sales and after-sales process.
- Brand Representation: Represent Inchcape Retail and the Mercedes-Benz brand with excellence, embodying the values of customer-centricity, quality, and innovation.
- Team Collaboration: Work closely with colleagues across the Retail Centre to ensure a unified customer experience, driving sales growth and customer satisfaction.
- Continuous Improvement: Analyze customer feedback and sales data to identify areas for improvement, implementing changes to enhance the customer experience and drive business results.
What We Offer:
- Competitive Salary: £13,959.19 (OTE £15,920 + Employee Benefits)
- Retail Discounts: Save money every day with exclusive discounts on products and services
- Gym Discounts and Cash Healthcare Plans: Enhance your well-being with access to discounted gym memberships and cash healthcare plans
