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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom GLL Full time
{"title": "Customer Service Advisor", "description": "Deliver Exceptional Customer Service

At GLL, we're passionate about providing a world-class customer experience. As a Customer Service Advisor, you'll be the first point of contact for our customers, answering their queries, resolving issues, and providing a warm welcome to our centres.



Your Key Responsibilities:

  • Answer incoming calls and respond to customer enquiries
  • Deal with transactions, including setting up direct debits and cash handling
  • Deliver first-class customer service, ensuring our customers feel valued and supported
  • Be a key support to your team, providing assistance with centre operations and activities



What We Offer:

  • A Values-driven organisation with a strong focus on customer service
  • Learning and development opportunities to support your career growth
  • Competitive rates of pay and a range of benefits, including discounted gym membership and exclusive discounts on our villas and ski chalets
  • A supportive and collaborative team environment



About GLL:

GLL is a charitable social enterprise owned by its staff, with a mission to provide high-quality leisure and fitness services to our communities. We're committed to making a positive impact on the lives of our customers and employees alike.

"}