Sales Support Coordinator

5 days ago

Twickenham, Greater London, United Kingdom Winhurst Recruitment Full time £25,000 - £27,000
Job Description

Job Title: Sales Support Coordinator

Job Type: Full-time

Company: Winhurst Recruitment

Location: South West London (with option to work from home 2 days a week)

Job Description:

We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our team. As a Sales Support Coordinator, you will provide administrative support to our field sales team, including:

  • Key Account Support: Reviewing service contracts, generating quotations, and supporting Key Account Managers with events, monitoring tender opportunities, and sharing insights.
  • Customer Satisfaction & Improvement: Distributing customer satisfaction surveys, monitoring and managing survey responses, trends, patterns, and improvements.
  • CRM Management: Tracking and monitoring sales opportunities, training new users, managing CRM maintenance by reviewing live data and cleaning, where necessary.
  • Dealer Support: Providing clients/customers with first-line communication and support for all enquiries, generating quotations as requested by Business Development Manager, processing purchase orders/credits.
  • Business Processes: Reviewing, proposing, participating in maintenance, and changes to improve business processes and efficiencies, using and maintaining SAP, including data accuracy for customers and vendors.
  • Project Management: Proactively planning, leading, and driving business projects, as required.

Responsibilities:

  • Provide administrative support to the field sales team.
  • Review and manage service contracts, quotations, and warranties.
  • Support Key Account Managers with events, monitoring tender opportunities, and sharing insights.
  • Distribute customer satisfaction surveys and monitor and manage survey responses.
  • Track and monitor sales opportunities, train new users, and manage CRM maintenance.
  • Provide clients/customers with first-line communication and support for all enquiries.
  • Generate quotations as requested by Business Development Manager and process purchase orders/credits.
  • Review, propose, participate in maintenance, and changes to improve business processes and efficiencies.
  • Use and maintain SAP, including data accuracy for customers and vendors.
  • Proactively plan, lead, and drive business projects, as required.

Requirements:

  • Some work experience in an office-based or retail environment.
  • Excellent organizational and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in using CRM software and SAP.
  • Strong attention to detail and ability to maintain accurate records.

What We Offer:

  • A competitive salary of £25,000 per year.
  • An extra £840 per year to help with travel costs or the option to park on site.
  • A £500 home office furniture allowance.
  • A £300 wellbeing allowance.
  • 27 days holiday (rising to 32) plus bank holidays.
  • A company pension scheme with matched company contribution up to 10%.
  • Private medical and dental allowance.
  • Travel allowance.
  • Discount on products.
  • Excellent opportunities to progress.

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