Lead Communications Strategist

3 weeks ago


Bristol, Bristol, United Kingdom South West Water Full time
About South West Water: At South West Water, we are dedicated to building a resilient and innovative organization that thrives on a strong foundation of values and culture. Our mission is to deliver high-quality drinking water and wastewater services across the stunning South West region. We are ambitious in our goals, aiming for net-zero emissions by 2030, and collaborating with various environmental organizations to secure a sustainable future for all.

Position Overview: We are excited to announce an opening for a Senior Communications Manager who will be an integral part of our team. This role offers a full-time, permanent opportunity to contribute significantly to our customer engagement and communication strategies.

Key Responsibilities:
  • Lead the creation and implementation of comprehensive Customer Communication plans across multiple channels.
  • Ensure alignment of all communication strategies with our internal and external brand narratives.
  • Develop channel-specific engagement strategies to enhance communication effectiveness and message integration.
  • Identify optimal advertising platforms and tailor Customer Communication campaigns accordingly.
  • Oversee all communication channels, with a strong emphasis on Social Media and Digital Marketing.
  • Evaluate and enhance existing Customer Communication platforms, focusing on performance improvement and process optimization.
  • Innovate new communication channels by staying abreast of the latest marketing technologies and trends.
  • Monitor and report on the effectiveness of Customer Communication initiatives against established KPIs.
  • Maintain brand integrity by providing clear guidelines and training to internal teams.
  • Manage relationships with external agencies and third-party suppliers effectively.

Candidate Profile:
  • A degree or equivalent experience in a relevant field.
  • Proven expertise in marketing planning and channel strategy.
  • Experience in a communications-focused environment.
  • Strong creative, presentation, and communication skills.
  • Exceptional stakeholder management abilities, with a talent for collaboration and influence.
  • In-depth knowledge of communication practices, tools, and digital techniques.
  • A dynamic and proactive approach, with the ability to drive positive organizational culture.
  • Strong organizational skills, with the ability to prioritize tasks effectively.

What We Offer: We recognize that our employees are vital to our success, and we are committed to their ongoing development and career growth. As one of the leading companies in the South West, we are proud to have received recognition for our commitment to people development.

Our benefits include:
  • Generous holiday entitlement plus bank holidays.
  • A discretionary bonus scheme.
  • Competitive contributory pension plan.
  • Share-save program.
  • Comprehensive health benefits.
  • Wellbeing support initiatives.
  • Group discounts and perks.
  • Cycle to Work Scheme.
  • Financial support services.
  • And much more.

Inclusivity Statement: We celebrate diversity and are committed to creating an inclusive environment for all employees. Our core values—Be Rock Solid, Be You, and Be the Future—guide our efforts to foster a culture of belonging and respect.

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