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Technical Support Specialist

2 months ago

Belfast, United Kingdom Lucera Financial Infrastructures Full time
Job Title: Technical Support Engineer Office Based

Lucera Financial Infrastructures is seeking a skilled Technical Support Engineer to join our team in Belfast. As a key member of our global support footprint, you will play a crucial role in expanding our services to clients worldwide.

About the Role:
  • Provide first and second-level technical support to clients, ensuring prompt and effective resolution of issues.
  • Collaborate with cross-functional teams to identify and resolve technical problems, improving overall system performance and reliability.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information for clients and internal stakeholders.
  • Participate in knowledge sharing and training initiatives, enhancing your skills and expertise in technical support and related areas.
Requirements:
  • 3+ years of experience in technical support, preferably in the financial services industry.
  • Strong understanding of Unix/Linux environments, networking, and deployment management.
  • Experience with scripting languages and automation tools, as well as knowledge of common frameworks.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a global team.
What We Offer:
  • A competitive salary and benefits package, including a company pension scheme and private health and dental care.
  • 25 days of annual leave, with opportunities to travel and work from home (hybrid model).
  • A dynamic and supportive work environment, with opportunities for growth and professional development.