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Profit Assurance and Project Operations Manager
3 months ago
The Profit Assurance and Project Operations Manager is responsible for establishing and sustaining a comprehensive profit assurance framework. This includes the development of policies and procedures while ensuring that employees throughout the organization are well-informed about the critical elements of profit assurance.
Key Responsibilities- Process Improvement: Identify operational challenges that hinder revenue enhancement or cost reduction, collaborating with cross-functional teams to refine these processes.
- Reconciliation Oversight: Ensure that thorough reconciliation procedures are in place for all intricate supplier invoices, consistently executed, with any discrepancies thoroughly investigated and resolved.
- Price Adjustment Coordination: Lead a cross-functional team to implement annual pricing adjustments and other necessary price modifications. Provide insights to senior stakeholders and governance bodies regarding profit assurance performance to support strategic decision-making.
- Procurement Support: Assist the Procurement Team concerning both new and existing third-party supplier contract expenditures.
- Revenue Leakage Minimization: Ensure that reconciliation and control measures are established and regularly reviewed to minimize revenue leakage across the portfolio, ensuring:
- All active products/services are billed to customers (revenue reconciliation).
- All customers are charged for their actual consumption, including any over-usage fees (usage reconciliation).
- All products/services no longer needed by customers are properly decommissioned in the technical databases (internal decommissioning).
Financial Project Support: Provide financial assistance for key systems transformation initiatives, focusing on automation and governance of the revenue and cost assurance processes throughout the quote-to-cash journey.
Leadership and Management- Team Leadership: Lead a high-performing team, ensuring the career development and performance of direct reports align with Claranet's strategic objectives.
- Recruitment Oversight: Oversee the planning and recruitment of new team members to support business objectives as necessary.
- Talent Development: Collaborate with the HR and People team to attract, nurture, and retain exceptional talent.
- Virtual Team Management: Provide leadership and management for virtual teams as required by various financial projects.
This role necessitates collaboration with various teams across the organization based on project requirements and established priorities.
Collaboration with Other Departments- Finance: Work together on financial projects to ensure accurate tracking of initiatives in actuals, forecasts, and budgets.
- Legal, Compliance & Procurement: Collaborate on key projects, particularly regarding revenue and cost assurance activities.
- Credit Control: Ensure that billing resulting from revenue and cost assurance activities is accurate and correct.
- Order Processing: Ensure timely external decommissioning.
- Customer Success & Growth: Align on customer communications related to revenue and cost assurance activities and collaborate on key projects.
The ideal candidate will possess:
- Flexibility and creativity to take calculated risks.
- The ability to manage and influence diverse virtual teams.
- Willingness to travel to various sites as needed.
- Strong organizational skills to handle multiple complex tasks simultaneously with competence and minimal supervision.
- Excellent analytical and problem-solving abilities, with a knack for interpreting complex financial data.
- CIMA or ACA qualification with a proven track record and a minimum of 3 years of post-qualification experience.