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Customer Service Manager

2 months ago

Leatherhead, Surrey, United Kingdom Jewson Full time

About the Role

We are seeking a highly skilled Sales Team Lead to join our team at Jewson. As a Sales Team Lead, you will be responsible for leading a team of sales professionals to achieve sales targets and provide exceptional customer service.

Key Responsibilities

  • Customer Relationship Management
    • Develop and maintain strong relationships with existing customers to increase sales and customer loyalty
    • Identify new business opportunities and develop strategies to pursue them
  • Sales Team Management
    • Lead and motivate a team of sales professionals to achieve sales targets and provide exceptional customer service
    • Provide coaching and training to sales team members to improve their sales skills and knowledge
  • Product Knowledge
    • Develop and maintain in-depth knowledge of our products and services
    • Use this knowledge to provide expert advice to customers and identify opportunities to upsell and cross-sell
  • Operational Excellence
    • Work closely with other departments to ensure seamless execution of sales strategies and customer service initiatives
    • Identify areas for process improvement and implement changes to increase efficiency and productivity

What We Offer

  • Competitive Salary and Benefits
  • Opportunities for Career Growth and Development
  • Collaborative and Supportive Team Environment

Requirements

  • Proven Sales Leadership Experience
  • Excellent Communication and Interpersonal Skills
  • Strong Product Knowledge and Understanding of Customer Needs