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Customer Service Reporting Manager

2 months ago

Leatherhead, Surrey, United Kingdom Hyundai Full time
Job Summary

We are seeking a highly skilled and experienced Business Intelligence Analyst to join our team at Hyundai. As a key member of our Customer Service department, you will be responsible for providing strategic insights and recommendations to drive business growth and improvement.

Key Responsibilities
  • Business Planning and Analysis
    • Develop and recommend business plans and strategies to drive customer service excellence and business growth.
    • Conduct market analysis and trend research to identify opportunities and challenges.
  • Reporting and Data Analysis
    • Design and develop advanced reporting and data analysis tools to provide insights and recommendations to senior management.
    • Manage and maintain data warehousing systems to ensure accurate and timely data.
  • Stakeholder Management
    • Develop and maintain strong relationships with senior management, retailers, customers, and partners.
    • Communicate business insights and recommendations effectively to all levels of management.
  • Project Management
    • Lead and manage projects to drive business improvement and growth.
    • Develop and manage project plans, timelines, and budgets.
Requirements
  • Education and Experience
    • Graduate calibre with a numerical, marketing, or business specialisation.
    • 2+ years of experience in a pricing or market analysis role in automotive or industrial products.
  • Skills and Qualifications
    • Advanced Excel, Power BI, and analytical skills.
    • Strong project management skills at all levels from inception to completion.
    • Commercially aware with budget management and an understanding of accounting.
    • Strong interpersonal skills, an able communicator, and confident presenter to all levels of management, retailers, customers, and partners.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team at Hyundai and contribute to our mission of delivering exceptional customer service and driving business growth.