Customer Service Representative

3 weeks ago


Leatherhead, Surrey, United Kingdom Mika Recruitment Full time
About the Role

We are seeking a highly skilled and dedicated Customer Services Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our valued clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work closely with the sales and administration teams to ensure seamless customer experience
  • Enroll customers onto courses, provide pricing details, and handle complaints with empathy
  • Pre-course planning, courseware ordering, invoicing, and reporting
Requirements
  • Excellent customer service skills and a passion for talking to customers
  • Effective listening skills and ability to build relationships with colleagues and customers
  • Excellent administrative skills, attention to detail, and ability to follow processes
  • Ability to adapt to new and changing circumstances, willingness to be coached and developed
  • Resourceful, resilient, and professional with a flexible approach to work
What We Offer
  • Competitive salary of £24,500 per annum
  • Flexible working hours between 07:30 - 18:00, with a hybrid balance of office and home working
  • Free courses for you and your immediate family
  • Pension, private health insurance, group life insurance, and group income protection
  • Discounts, cashback, and savings on instant vouchers at high street retailers
  • Employee recognition and milestone anniversary programme
  • Employee Assistance Programme and wellness hub
  • 23 days annual leave entitlement rising to 27 with service, plus bank holidays and 3 Company days over Christmas


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