Head of Operations
3 weeks ago
Trevett Project Services is excited to announce a pivotal opportunity for the role of Head of Operations. This position is integral to our ongoing success in the Social Housing sector, focusing on Maintenance Services. The successful candidate will report directly to the Managing Director and will play a crucial role in steering the company’s growth trajectory.
As a company that values its workforce, you will have direct access to the Board and the chance to gain insights from a highly experienced leadership team. Our organization is currently managing a portfolio of contracts with a turnover of approximately £5m – £6m in reactive maintenance services, and we seek an individual with a proven track record in the Social Housing domain.
The Head of Operations will be responsible for leading a substantial team of reactive maintenance engineers, alongside an office-based support and administration team. We are looking for a candidate with extensive experience in delivering reactive maintenance services and a strong commitment to customer satisfaction. You will be accountable for the Profit and Loss (P&L) of the operations, necessitating a solid understanding of the commercial and financial aspects of service contracts.
Your primary responsibilities will encompass:- Providing effective leadership and support to your team, while managing all supply partners and specialized subcontractors.
- Establishing robust communication channels and fostering excellent relationships with clients, your team, and subcontractors.
- Ensuring the commercial viability and success of the operations.
- Overseeing compliance with contract requirements, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), striving to exceed expectations.
- Generating and presenting financial and performance reports to clients and the Board.
- Maintaining high standards of health, safety, and quality throughout all operations.
We invite interested candidates to reach out for further information regarding this opportunity.
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