Assistant Head of Visitor Operations

1 month ago

London, Greater London, United Kingdom Museum of London Full time


Job Description Assistant Head of Visitor Operations Location London : Department: Visitor Experience Location: London Wall and Docklands Role type: Fixed Term Contract Level of security check required: Basic Disclosure Closing date: 2 July 2024 Interviews: 11 July 2024 Salary:£47,114 Do you love working with people? Are you an ideas driven person who can lead an income generating team to success? If so, we want to hear from you The Assistant Head of Visitor Operations is a newly created role and will oversee our creative, forward thinking Visitor Experience, Retail & Ticketing teams for Museum of London Docklands.

Working closely with the Head of Commercial & Visitor Operations the focus of this role will be generating income, promoting the visitor experience at our Docklands site, and supporting museum wide strategies to prepare for the opening of the new London Museum, Smithfield in 2026.

Initially a contract up to 18 months to allow for this period of change while we transform ourselves, this is a position that requires an adaptable and fast paced individual who will jump in but grow with us along our journey.

Previous museum experience is not necessary for this role.

We are looking for a people focused leader with a commercial acumen and experience in an operational, customer focussed environment.

Being able to prioritise workloads, develop people and build good relationships is key.

If you would like to find out more about this role, we are offering a series of 20 minute one-to-one online information sessions on the following dates and times: Thursday 20th June; between am Monday 24th June; between am Wednesday 26th June between pm Please email if you would like to book a time.

Additionally, please look at the Job Description for this role, and, to know more about what it's like to work in the Museum of London and to get some top tips on how to make the best of your application, please visit:
If you would like to apply for this role, please click on the 'Apply for this role' button (at the bottom right hand side of this webpage). Applications are by CV and cover letter. In your cover letter we ask that you read the Essential Criteria's for this role, found in the Job Description, and set out why you think this role is the right move for you, and how you meet each our essential criteria's. The closing date for applications is Tuesday 2nd July. Successful candidates will be invited to an interview on Thursday 11th July. If a second round is needed this will take place W/C 15th July.

Staff benefits include: Local Government Pension Scheme - museum contribution is approximately 16.1% An excellent range of health and wellbeing benefits including: premium access to Calm subscription (the world's #1 app for sleep, meditation and relaxation) for you and up to 5 dependants; access to a confidential Employee Assistance Programme and a range of Digital Wellbeing Programmes that support people with emotional wellbeing, mental health or chronic health conditions; access to discounted Pilates through City of London clubs and classes; and staff led social groups including a running, and walking group. Regular staff socials including private 'friend and family' exhibition invites, staff quizzes and social events. Free attendance to other cultural institutions in the UK. Discounts to many top retailers, benefits and wellbeing support through the Hapi App. Staff discounts in our museum café and shop 25 days' paid holiday per year, plus the ability to purchase additional annual leave where staff can purchase 1-2 weeks of additional annual leave on a 'buy 4, get 1 day free' basis (post probation). Interest-free loans for season tickets, tenancy deposit and bikes (post probation). The Museum of London is committed to equal opportunities and diversity. We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.

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