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Visitor Experience Assistant

3 months ago

London, Greater London, United Kingdom Royal Air Force Museum Full time

We are looking to recruit four Visitor Experience Assistants to join our team based at our Midlands site. You will join us on a part time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a competitive salary of £11,807.78 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Visitor Experience Assistant role is to:

We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and who put the visitor at the center of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a 'host' role for corporate clients and Museum partners is desirable.

Key responsibilities of our Visitor Experience Assistant include:

  • Proactive response to ensuring the highest possible visitor standards are maintained
  • Providing a warm welcome to our visitors and enhancing every visitor's experience at the museum through your engagement with them and your problem-solving skills
  • Supporting activities, events, general museum operations and operating the museum's commercial experiences, 4D theatre and simulator
  • Promoting museum services, commercial activities and events to visitors
  • Supporting the museum's fundraising and commercial activities
  • Providing a safe and secure experience for everyone
  • Being a first aider and fire marshal. Training for both roles will be provided
  • Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force
  • There will also be the opportunity to provide tours and talks to visitorsWhat we are looking for in our Visitor Experience Assistant :
    • Willingness and ability to hold a First Aid qualification
    • Understands the Museum's purpose, vision and strategic objectives, and how their role and other roles within the team support their achievement
    • Takes ownership and accountability for own behaviour, actions and outcomes and recognises the impact these have on other individuals, the team and/or the MuseumClosing Date: Wednesday 26 August 2024
      Interviews will take place on 9 and 10 September 2024

      If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Visitor Experience Assistant role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you.