Visitor Experience Manager

3 weeks ago


London, Greater London, United Kingdom Tate Full time
Visitor Experience Manager

Tate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.

You will work closely with our front of house teams to understand the needs and expectations of our visitors. With your extensive management experience in a visitor-facing environment, you will champion the visitor experience and ensure that every aspect of it is taken into account.

As a member of our cross-site management team, you will be responsible for the day-to-day management of our world-class galleries, welcoming over 6 million visitors per year. You will manage, motivate, and support a team of Visitor Experience Assistants, modeling Tate's values and enabling them to deliver exceptional visitor experiences.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses, and delivering a consistent and seamless service.

Tate is committed to attracting and retaining talented people from all backgrounds. The successful candidate will have an excellent approach to customer service, a strong understanding of health and safety principles, and relevant experience of managing people in a public-facing role. We particularly encourage applications from Black, Asian, ethnic minority, and disabled applicants, as these groups are underrepresented in the culture sector.



  • London, Greater London, United Kingdom Part-time Visitor Experience Officer Full time

    Part-time Visitor Experience OfficerJob Summary: We are seeking a skilled Visitor Experience Officer to lead a team of volunteers and work closely with the offsite membership team to ensure a high-quality visitor experience at Ham Wall.Key Responsibilities:Lead a team of volunteers to ensure the effective, efficient, and safe running of the Welcome Area Info...


  • London, Greater London, United Kingdom Part-time Visitor Experience Officer Full time

    Part-time Visitor Experience OfficerJob Summary: We are seeking a skilled Visitor Experience Officer to lead a team of volunteers and work closely with the offsite membership team to ensure a high-quality visitor experience at Ham Wall.Key Responsibilities:Lead a team of volunteers to ensure the effective, efficient, and safe running of the Welcome Area Info...


  • London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors, and develop...


  • London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors, and develop...


  • London, Greater London, United Kingdom Tate Museum Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Engagement and Operations Manager to join our team at Tate Museum. As an ambassador for Tate, you will be responsible for ensuring that every aspect of the visitor experience is taken into account.Key ResponsibilitiesManage and motivate a team of Visitor Experience Assistants to deliver...


  • London, Greater London, United Kingdom Tate Museum Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Engagement and Operations Manager to join our team at Tate Museum. As an ambassador for Tate, you will be responsible for ensuring that every aspect of the visitor experience is taken into account.Key ResponsibilitiesManage and motivate a team of Visitor Experience Assistants to deliver...


  • London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to deliver exceptional visitor experiences in our world-class galleries, welcoming over 6 million visitors annually.As a key member of our cross-site management team, you will be responsible for the day-to-day management of our galleries, ensuring a seamless and safe experience for all visitors.You will lead a team...


  • London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to deliver exceptional visitor experiences in our world-class galleries, welcoming over 6 million visitors annually.As a key member of our cross-site management team, you will be responsible for the day-to-day management of our galleries, ensuring a seamless and safe experience for all visitors.You will lead a team...


  • London, Greater London, United Kingdom Royal Botanic Gardens Kew Full time

    Job SummaryWe are seeking a highly motivated and proactive individual to join our team as a Visitor Experience Duty Manager at Wakehurst, Kew's Wild Botanic Garden in Sussex. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of the site, delivering exceptional visitor experiences, and maintaining the...


  • London, Greater London, United Kingdom Somerset House Full time

    About the RoleWe are seeking an experienced professional to join our team as an Assistant Director of Inclusion at Somerset House. As a key member of our Visitor Experience team, you will play a vital role in ensuring that our visitors have an exceptional experience.Key ResponsibilitiesVisitor Engagement: Provide a warm and friendly welcome to our visitors,...


  • London, Greater London, United Kingdom Somerset House Full time

    About the RoleWe are seeking an experienced professional to join our team as an Assistant Director of Inclusion at Somerset House. As a key member of our Visitor Experience team, you will play a vital role in ensuring that our visitors have an exceptional experience.Key ResponsibilitiesVisitor Engagement: Provide a warm and friendly welcome to our visitors,...


  • London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    Job Title: Visitor Experience Engagement ManagerAbout the Role:We are seeking an experienced Visitor Experience Engagement Manager to join our team at WWT. As a key member of our team, you will be responsible for developing and implementing effective visitor engagement strategies that drive commercial performance and enhance the visitor experience.Key...


  • London, Greater London, United Kingdom Royal Botanic Gardens Kew Full time

    Job SummaryWe are seeking a highly motivated and proactive individual to join our team as a Visitor Experience Duty Manager at Wakehurst, Kew's Wild Botanic Garden in Sussex. As a key member of our visitor operations team, you will play a vital role in ensuring the delivery of exceptional visitor experiences and maintaining the health, safety, and security...


  • London, Greater London, United Kingdom Royal Botanic Gardens Kew Full time

    Job SummaryWe are seeking a highly motivated and proactive individual to join our team as a Visitor Experience Duty Manager at Wakehurst, Kew's Wild Botanic Garden in Sussex. As a key member of our visitor operations team, you will play a vital role in ensuring the delivery of exceptional visitor experiences and maintaining the health, safety, and security...


  • London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    Job Description:Job Title: Visitor Experience Engagement ManagerJob Summary:We are seeking an experienced Visitor Experience Engagement Manager to join our team at BIAZA. The successful candidate will have a proven track record of creating engaging visitor experiences and driving commercial performance.Key Responsibilities:Develop and implement visitor...


  • London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    Job Description:Job Title: Visitor Experience Engagement ManagerJob Summary:We are seeking an experienced Visitor Experience Engagement Manager to join our team at BIAZA. The successful candidate will have a proven track record of creating engaging visitor experiences and driving commercial performance.Key Responsibilities:Develop and implement visitor...


  • London, Greater London, United Kingdom Taylor Woodrow Full time

    Job Role:Taylor Woodrow is seeking a Visitor and Events Coordinator to join the team responsible for the delivery of HS2's Old Oak Common station in North West London. The project involves the construction of six underground platforms and up to eight platforms on the adjacent Great Western Main Line.As a Visitor and Events Coordinator, you will play a key...


  • London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Engagement Manager to join our team at WWT. As a key member of our team, you will play a crucial role in developing and implementing effective visitor programmes that drive commercial performance and enhance the visitor experience.Key ResponsibilitiesDevelop and manage...


  • London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Engagement Manager to join our team at WWT. As a key member of our team, you will play a crucial role in developing and implementing effective visitor programmes that drive commercial performance and enhance the visitor experience.Key ResponsibilitiesDevelop and manage...


  • London, Greater London, United Kingdom Taylor Woodrow Full time

    Job Role:Taylor Woodrow is seeking a Visitor & Events Coordinator to join the team responsible for the delivery of HS2's Old Oak Common station in North West London.The successful candidate will support the Community Engagement Manager in coordinating visitors to the station, ensuring a smooth and efficient experience for all stakeholders.Duties:•...