Visitor Experience Manager

4 weeks ago

London, Greater London, United Kingdom Tate Museum Full time
About the Role

We are seeking a highly skilled and experienced Visitor Engagement and Operations Manager to join our team at Tate Museum. As an ambassador for Tate, you will be responsible for ensuring that every aspect of the visitor experience is taken into account.

Key Responsibilities
  • Manage and motivate a team of Visitor Experience Assistants to deliver exceptional customer service and ensure a seamless experience for visitors.
  • Act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries and coordinating incident responses.
  • Work closely with front of house teams to ensure that every aspect of the visitor experience is considered and delivered.
  • Develop and implement strategies to improve visitor engagement and experience, in line with Tate's vision and goals.
  • Collaborate with cross-site management teams to ensure consistency and excellence in visitor experience across all Tate sites.
Requirements

We are looking for a candidate with extensive management experience in a visitor-facing environment, who can demonstrate an excellent approach to customer service and a strong understanding of the principles of health and safety. The successful candidate will also have relevant experience of managing people in a public-facing role and be able to model Tate's values.

We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants, as these groups are currently underrepresented in the culture sector.

Tate aims to attract and retain talented people from all backgrounds and is committed to creating a diverse and inclusive workplace.

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