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Visitor Experience Coordinator

2 months ago

London, Greater London, United Kingdom Somerset House Full time
About the Role

We are seeking an experienced professional to join our team as an Assistant Director of Inclusion at Somerset House. As a key member of our Visitor Experience team, you will play a vital role in ensuring that our visitors have an exceptional experience.

Key Responsibilities
  • Visitor Engagement: Provide a warm and friendly welcome to our visitors, ensuring that they feel valued and included.
  • Operational Management: Oversee the day-to-day operations of our site and programme, including chairing meetings with key teams to ensure a positive and safe visitor experience.
  • Team Management: Brief and manage the Visitor Experience Team and volunteers, monitoring service and ensuring that they are equipped to provide an excellent visitor experience.
  • Volunteer Management: Manage our team of volunteers, ensuring that they receive training, induction, retention, and recruitment.
  • Training and Development: Devise and deliver training to ensure that all Visitor Experience Assistants and volunteers have the skills and knowledge required to provide an exceptional visitor experience.
  • Health and Safety: Ensure that Somerset House is safe and secure for all visitors, staff, and residents, supporting evacuations as required.
  • Project Management: Provide excellent organisational and project management skills to successfully lead on certain projects, working with other departments across the Trust.
Requirements
  • Experience: Proven experience in managing or supervising teams in a visitor experience or customer service environment.
  • Skills: Excellent leadership skills, with the ability to motivate teams to achieve excellence and confidently drive performance.
  • Knowledge: Strong knowledge of visitor experience management, with a passion for ensuring an outstanding visitor experience to a diverse audience.
Benefits
  • Mental Health and Wellbeing: Access to our external Employee Assistance Programme for free 24/7 confidential advice and support.
  • Holiday: Enhanced annual leave, birthday leave, and extra leave for special events.
  • Pension: 8% employer pension contributions.
  • Discounts and Offers: A range of discounts and offers, including tickets to Somerset House events and access to most exhibition launches.