Business Operations Team Lead

4 days ago


Bournemouth, Bournemouth, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Team Manager to join our Mortgages & Financial Wellbeing function. As a key member of our team, you will be responsible for training, coaching, and developing team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

The successful candidate will have a strong focus on leadership, business controls, people management, and process improvement. You will be expected to deliver a range of challenging business objectives, motivating and encouraging team members through daily mentoring, training, and team meetings.

You will also be responsible for exercising your mandate on a daily basis, ensuring the quality of execution protects the Society and our customers. This includes executing legal documents at Portman House, Bournemouth.

Key Responsibilities
  • Lead and develop a high-performing team to achieve business objectives
  • Develop and implement business controls and processes to ensure quality and efficiency
  • Provide coaching and mentoring to team members to improve their skills and knowledge
  • Collaborate with stakeholders to identify and implement process improvements
  • Ensure compliance with regulatory requirements and Society policies
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A range of employee benefits, including a personal pension, life assurance, and access to an annual performance-related bonus
About Us

Nationwide Building Society is the world's largest building society, owned by our members who have a current account, mortgage, or savings with us. We are committed to providing excellent service to our customers and members, and we are seeking a talented individual to join our team.



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