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Operations Team Lead

2 months ago

Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time
About the Role

We are seeking an experienced Operations Team Manager to join our team at Nationwide Building Society. As a key member of our leadership team, you will be responsible for leading a team of individuals processing work for our landlord customers.

Key Responsibilities
  • Lead a high-performing team of operations professionals, providing guidance and support to ensure the delivery of excellent customer service.
  • Develop and implement business strategies to drive efficiency and improve process quality, ensuring compliance with regulatory requirements.
  • Collaborate with stakeholders to identify and prioritize business objectives, and develop plans to achieve them.
  • Coach and develop team members to enhance their skills and performance, and provide feedback and guidance to support their growth.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Develop and maintain relationships with internal and external stakeholders, including customers, suppliers, and partners.
Requirements
  • Proven experience in a leadership role, with a strong track record of delivering business objectives and improving process quality.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of business systems and processes, including Summit system or other similar platforms used in landlord administration.
What We Offer
  • A competitive salary and benefits package, including a personal pension and life assurance.
  • Opportunities for career development and growth, with a range of training and development programs available.
  • A collaborative and supportive work environment, with a strong focus on teamwork and customer service.
  • Access to a range of employee benefits, including a salary sacrifice scheme and a range of health and wellness options.
About Us

Nationwide Building Society is a mutual organization, owned by our members who are our customers. We are committed to delivering excellent customer service and providing a range of financial products and services to meet the needs of our customers.

We are a high-performing organization, with a strong focus on innovation and customer satisfaction. We are seeking talented individuals who share our values and are committed to delivering exceptional results.