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Operations Team Lead
2 months ago
We are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.
Key Responsibilities- Train, coach, and develop team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Develop and implement processes to improve efficiency and quality, ensuring that our customers receive excellent service.
- Work closely with stakeholders to understand business objectives and develop strategies to achieve them.
- Lead by example, demonstrating a strong focus on leadership, business controls, people management, and process improvement.
- Drive efficiency through excellent operational and leadership skills, ensuring that our customers receive the best possible service.
- Strong background in a busy, high-volume, fast-paced operation.
- Knowledge of Summit system or other similar platforms used in landlord administration.
- Leadership experience, with a proven track record of developing and motivating teams.
- Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
- Passion for delivering great customer service, with a focus on continuous improvement.
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- The chance to work with a leading building society, making a real difference to our customers' lives.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering excellent customer service and have the skills and experience we are looking for, please apply now.
