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Quality Assurance and Complaints Specialist

2 months ago

Cannock, Staffordshire, United Kingdom Safer Hand Solutions Ltd Full time

Quality and Complaints Officer

Safer Hand Solutions Ltd

Up to £26,000 DOE

Full-time
As a reputable organization, Safer Hand Solutions Ltd is committed to excellence in service delivery, emphasizing integrity, professionalism, and customer satisfaction. We are seeking a detail-oriented and dedicated Quality and Complaints Officer to enhance our existing team.

Key Responsibilities:
1. Oversee the quality assurance processes to ensure compliance with industry standards.
2. Manage and resolve customer complaints effectively and efficiently.
3. Collaborate with various departments to improve service delivery and customer experience.
4. Conduct regular audits and assessments to identify areas for improvement.
5. Maintain accurate records of complaints and resolutions to inform future strategies.

Qualifications:
- Proven experience in quality assurance or customer service roles.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.

Join us in our mission to provide outstanding services while maintaining the highest standards of quality and customer care.