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Complaints Manager

2 months ago

Widnes, Halton, United Kingdom Community Integrated Care Full time
About the Role

We are seeking a highly skilled and experienced Complaints Manager to join our Quality Team at Community Integrated Care. As a key member of our team, you will play a vital role in ensuring that our organization responds positively to complaints and grievances, and that we continuously improve our services to meet the needs of our customers.

Key Responsibilities
  • Investigate and resolve complex complaints and grievances in a fair and timely manner, in accordance with our policies and procedures.
  • Develop and implement effective strategies to prevent complaints and improve customer satisfaction.
  • Collaborate with our teams to identify and address systemic issues and areas for improvement.
  • Provide training and support to our staff on complaint handling and customer service.
  • Contribute to the development of our quality improvement plans and ensure that they are implemented effectively.
  • Monitor and report on complaint trends and themes, and make recommendations for improvement.
Requirements
  • Education to degree level or equivalent experience.
  • Current knowledge of the care sector, the needs of our customers, and relevant legislation and regulations.
  • Extensive experience in investigating complaints and grievances, and developing effective strategies to prevent them.
  • Experience of reporting to senior stakeholders and contributing to quality improvement plans.
  • Ability to work independently and as part of a team, and to communicate effectively with staff at all levels.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional who is passionate about delivering high-quality customer service, we would love to hear from you.