Configuration Specialist

**What makes Community Integrated Care a great place to work**:
**Community Integrated Care is offering an exciting opportunity for a dedicated and self-motivated **Configuration Specialist.**

Community Integrated Care is responding to the changing needs of the population, and the opportunities offered through an increasingly digital world, by investing in a groundbreaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible.

We are one of the **UK’s largest health and social care charities**. We work hard to enriching the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do. Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of **‘Your Life, Your Choice’** and our strategy **‘Best Lives Possible’.**

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards We are also focused on our people. We are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them by **investing in pay, recognition, wellbeing and continued professional and personal development.** We will provide you with all the training & support you need in your role and will help you develop, should you decide you want to develop your career with us.

**Who you’ll be supporting & more about the role**:
This is pivotal role within the TEC Project Team to effectively enable people to dare to reach their goals and aspirations, with the support of technology.

The Configuration Specialist will provide expert technical and asset management support to ensure the effective delivery of products that meet the individual needs of the people supported. They will be responsible for ensuring the safe, secure, and proper operation, maintenance, and continual development of the technology.

Although the role is office based, support will be provided both virtually and face to face in services, and travel will be required as part of the role.

**DUTIES AND RESPONSIBILITIES**

Deliver Life Changing Support - Operational Excellence
- Deliver against the organisation's TEC strategy, challenging the accepted normal practices and driving the transition to more technologically advanced services, increasing the organisations reputation as a thought leader and innovative provider.
- Take a solution focused approach and work closely with the assessor and wider operational teams to ensure support protocols meet individual needs.
- Continually maintain support protocols and a TEC product catalogue and provide information/updates to the Assessment Team.
- Ensure data capture meets the necessary requirements to enable suitable data analytics.
- Work closely with the assessors and the operational team to ensure effective delivery of products in practice.
- Take full responsibility for asset management. This may include but is not limited to support with setting up products in services, getting equipment back, updating the asset register, maintaining a stock of spare equipment in each of the regions, checking signal and battery strengths, and troubleshooting issues when required.

**Embrace Technology and Systems**
- Drive the transition to more technologically advanced services by working in partnership with the assessment team to find creative and innovative solutions.
- Positively change the way we deliver support through the use of TEC for the benefit of the people supported, family members and colleagues.
- Assist the people we support and their wider support circle to engage with, accept, and embrace technology as part of their daily lives.

**Provide a Safe and Quality Service**
- Work with support teams, people supported and their families to ensure their needs are met in an efficient and inobtrusive manner, ensuring the safety of all individuals.
- Work within a strict governance framework to ensure that any new technology and/or protocols adopted have been rigorously and effectively tested. Give assurance that technologies perform as expected, keeping people supported safe in accordance with their support plans.
- Link to the central quality team to keep up to date with changes in quality practices and ensure they are implemented.
- Ensure the health, safety, and wellbeing of self, colleagues, and people supported by following the appropriate policies and procedures and escalating any concerns, complaints, or poor practice.

Stakeholder Engagement
- Engage with key stakeholders including people supported, thei