Customer Experience Coordinator
6 days ago
BAR MANAGER ROLE
About Lucky Voice UK
Lucky Voice UK is a leading provider of private room karaoke experiences, delivering unparalleled nights out for customers. As a Bar Manager, you will play a vital role in ensuring the smooth operation of our bars, supporting management to provide exceptional customer experiences and drive sales growth.
Key Responsibilities
- Lead a high-performing bar team to deliver exceptional customer service and maximize sales revenue.
- Develop and implement new ideas and products to drive sales growth and improve customer satisfaction.
- Ensure all drinks recipes meet legal standards and maintain high-quality ingredients.
- Conduct weekly stock takes to achieve and improve company budgeted gross profit.
- Promote the bar to local businesses and industry colleagues to drive sales and revenue.
- Maintain consistent levels of service between the bar and karaoke areas.
- Lead by example, demonstrating a proactive and passionate approach to work.
- Ensure all interactions with customers and colleagues are conducted with honesty, openness, integrity, and decency.
Benefits
- 100% of Tronc (tips and service charge) goes to you.
- Employee Assistance Program.
- PVT Healthcare.
- Employee Rewards/Discount platform.
- Staff socials, monthly drinks, and two Christmas parties.
- Free karaoke hire.
- Friends and Family 20% discount on room hire.
- Discounted drinks and food.
- Discount on merchandise and Karaoke Kits.
- 25 days holiday + Bank Holidays.
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