Customer Experience Coordinator

6 days ago


London, Greater London, United Kingdom Lucky Voice UK Full time

BAR MANAGER ROLE

About Lucky Voice UK

Lucky Voice UK is a leading provider of private room karaoke experiences, delivering unparalleled nights out for customers. As a Bar Manager, you will play a vital role in ensuring the smooth operation of our bars, supporting management to provide exceptional customer experiences and drive sales growth.

Key Responsibilities

  • Lead a high-performing bar team to deliver exceptional customer service and maximize sales revenue.
  • Develop and implement new ideas and products to drive sales growth and improve customer satisfaction.
  • Ensure all drinks recipes meet legal standards and maintain high-quality ingredients.
  • Conduct weekly stock takes to achieve and improve company budgeted gross profit.
  • Promote the bar to local businesses and industry colleagues to drive sales and revenue.
  • Maintain consistent levels of service between the bar and karaoke areas.
  • Lead by example, demonstrating a proactive and passionate approach to work.
  • Ensure all interactions with customers and colleagues are conducted with honesty, openness, integrity, and decency.

Benefits

  • 100% of Tronc (tips and service charge) goes to you.
  • Employee Assistance Program.
  • PVT Healthcare.
  • Employee Rewards/Discount platform.
  • Staff socials, monthly drinks, and two Christmas parties.
  • Free karaoke hire.
  • Friends and Family 20% discount on room hire.
  • Discounted drinks and food.
  • Discount on merchandise and Karaoke Kits.
  • 25 days holiday + Bank Holidays.


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