Customer Experience Coordinator

2 months ago

London, Greater London, United Kingdom River Island Full time

About the Role

We are seeking a highly skilled and motivated Business Coordinator to join our team at River Island. As a Business Coordinator, you will play a key role in driving sales and data capture through delivering exceptional customer service on the high street.

Key Responsibilities

  • Drive omni-channel sales and data capture through delivering the best service on the high street
  • Achieve and enhance brand standards, including strong visuals
  • Use reports to make commercial and financial decisions that will increase profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent, driving succession and creating strong teams
  • Support the management team and take accountability in their absence
  • Manage performance and provide in-the-moment feedback

Requirements

  • Able to manage challenges and pressure, adjusting quickly to changing circumstances and finding solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Deliver 100% compliance with all Company policies and processes
  • Be well-organized and capable of planning efficiently to deliver results

What We Offer

  • Generous 50% staff discount and uniform allowance
  • RI Rewards - reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway
  • A generous bonus scheme
  • Island culture - stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products if needed
  • We work closely with the Retail Trust to create dedicated support for all our Islanders
  • Family Hub - every family is unique, we support Islanders with all different family setups, enhanced maternity, paternity, adoption, and fertility treatment
  • Opportunities - progression focus throughout Retail & Head Office, support with upskilling skills through on-the-job training and qualifications
  • Pension - a contributory private pension scheme
  • Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, and the option to buy additional holiday

About River Island

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

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