Customer Experience Coordinator
6 days ago
Job Summary:
A leading financial services firm, Tay Associates Ltd, is seeking a highly organized and professional Guest Services Manager to join their Support team on a permanent basis.
Key Responsibilities:
- Operate the Switchboard and manage internal meeting rooms to ensure seamless communication and collaboration.
- Coordinate logistics, including lunches, couriers, and taxis, to support the smooth operation of the office.
- Meet and greet clients, providing exceptional customer care and ensuring the delivery of world-class service.
- Set up audio-visual equipment, order business cards, and process expenses in a timely and efficient manner.
- Oversee building maintenance and work with the Support team to ensure the office runs smoothly.
- Program door passes, ensure office safety, coordinate maintenance staff, and liaise with third-party suppliers to resolve issues promptly.
Requirements:
- Strong customer service experience with the ability to provide a distinct visitor experience.
- At least 3 years' experience working in a corporate environment, preferably in financial services, private equity, or private credit.
- Passionate about delivering exceptional customer experiences.
- Meticulous attention to detail and ability to liaise at all levels.
- Sharp prioritization and time management skills.
- Demonstrates a commercial mindset.
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