Customer Success Manager

6 days ago

St Albans, Hertfordshire, United Kingdom Concept Resourcing Full time £35,000 - £45,000
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Concept Resourcing. As a key member of our business development team, you will play a pivotal role in driving customer satisfaction and the overall success of our company.

Key Responsibilities
  • Lead a dedicated team to deliver an exceptional customer experience
  • Support the team in their day-to-day operations, ensuring departmental KPIs are met
  • Shape the overall success of the business through proactive, hands-on leadership
  • Utilise and analyse data from our CRM system to monitor and report on the performance of the customer success team
  • Provide proactive, hands-on leadership in a fast-paced environment, making quick and effective decisions to deliver exceptional customer service
  • Be a visible and vocal leader within the office, supporting and motivating the team
  • Resource Management:
    • Administration Support:
      • Assist the team with administrative tasks such as responding to emails and phone calls, ensuring that all team KPIs are met
      • Serve as the primary point of contact for the Customer Success Team, facilitating effective communication between internal departments and external stakeholders to ensure smooth workflow and customer satisfaction
    • Internal Systems Management:
      • Gain a deep understanding of the internal CRM system, Simpro, to manage and fulfill all duties effectively
    • External Systems Support:
      • Learn and support customers using third-party compliance management software (Fixflow, Dwellant, Pronett, Service Channel), assisting the Key Accounts Department with customer queries
    What We Offer
    • Competitive salary
    • Continuous professional development
    • Wellness & Employee Assistance Programme (EAP)
    • Death in service insurance
    • Salary sacrifice pension scheme
    • 25 days' holiday, plus Bank Holidays (rising to 35 days with service)
    • A culture that promotes work-life balance
    • Access to mental health support
    • Annual company day to celebrate success and share strategic plans

  • Customer Success Manager

    3 days ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleJob Title: Customer Success ManagerJob Type: Full-timeLocation: HertfordshireIndustry: Security and CommunicationsJob Description:Job Summary:We are seeking an experienced Customer Success Manager to join our team at RecruitMe. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering...

  • Customer Success Manager

    3 days ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleJob Title: Customer Success ManagerJob Type: Full-timeLocation: HertfordshireIndustry: Security and CommunicationsJob Description:Job Summary:We are seeking an experienced Customer Success Manager to join our team at RecruitMe. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering...

  • Customer Success Manager

    2 months ago

    St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time

    Customer Success Manager Location: St Albans Type: Full Time - Office Base Salary: £35 000 per annum Client Profile: Gurler Mae is proud to announce that we are searching for a Customer Success Manager on behalf of our client. This opportunity is offered on a full-time and permanent basis. (You must have Fire and Security Industry experience) Role Overview...

  • Customer Success Manager

    6 days ago

    St Albans, Hertfordshire, United Kingdom Shackleton Recruitment Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Shackleton Recruitment Group. As a key member of our organization, you will be responsible for leading our customer success team to deliver exceptional results and drive business growth.Key ResponsibilitiesCustomer Success Team Leadership: Lead and manage the customer...

  • Customer Success Manager

    6 days ago

    St Albans, Hertfordshire, United Kingdom Shackleton Recruitment Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Shackleton Recruitment Group. As a key member of our organization, you will be responsible for leading our customer success team to deliver exceptional results and drive business growth.Key ResponsibilitiesCustomer Success Team Leadership: Lead and manage the customer...

  • Customer Success Director

    1 week ago

    St Albans, Hertfordshire, United Kingdom Investigo Full time

    Job Summary:We are seeking a highly skilled and experienced professional to join our team at Investigo as a Customer Success Manager. This is a dynamic and rewarding opportunity for a customer-focused leader who is passionate about delivering exceptional customer experiences.Key Responsibilities:Customer Experience Leadership: Provide strategic leadership...

  • Customer Success Manager

    7 days ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at RecruitMe. As a key member of our organization, you will be responsible for driving customer success and ensuring the highest level of customer experience is delivered.Key ResponsibilitiesCustomer Success Leadership: Lead the customer success team to...

  • Customer Success Manager

    1 week ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at RecruitMe. As a key member of our organization, you will be responsible for driving customer success and growth through effective leadership and strategic planning.Key ResponsibilitiesLead the customer success team to ensure timely and efficient delivery of services,...

  • Fire Safety Customer Success Lead

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Mitchell Maguire Full time

    Fire Safety Customer Success LeadJob Title: Fire Safety Customer Success LeadIndustry Sector: Customer Support, Client Relations, Office Management, Customer Service Executive, Sales Office Management, Fire Safety, Security Solutions, Fire Protection, Passive Fire Safety, Building Management Solutions, Energy Management Systems, Intelligent Controls, Fire...

  • Bilingual Customer Success Manager

    3 days ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at RecruitMe. As a key member of our business operations team, you will be responsible for driving customer success and ensuring the highest level of customer experience is delivered.Key ResponsibilitiesCustomer Success Leadership: Lead the customer...

  • Bilingual Customer Success Manager

    3 days ago

    St Albans, Hertfordshire, United Kingdom RecruitMe Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at RecruitMe. As a key member of our business operations team, you will be responsible for driving customer success and ensuring the highest level of customer experience is delivered.Key ResponsibilitiesCustomer Success Leadership: Lead the customer...

  • Customer Success Manager Fire Detection and Security Systems

    4 days ago

    St Albans, Hertfordshire, United Kingdom Mitchell Maguire Full time

    Job Description**About the Role**We are seeking a highly skilled Customer Success Manager to join our team at Mitchell Maguire. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and ongoing management of our Fire Detection and Security Systems solutions.Key Responsibilities:Develop and maintain strong...

  • Customer Success Manager Fire Detection and Security Systems

    4 days ago

    St Albans, Hertfordshire, United Kingdom Mitchell Maguire Full time

    Job Description**About the Role**We are seeking a highly skilled Customer Success Manager to join our team at Mitchell Maguire. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and ongoing management of our Fire Detection and Security Systems solutions.Key Responsibilities:Develop and maintain strong...

  • Client Success Leader

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time £35,000 - £45,000

    Position: Client Success Leader Location: St Albans Employment Type: Full Time - Office Based Compensation: £35,000 – 45,000 per annum Company Overview: Gurler Mae is excited to present an opportunity for a Client Success Leader on behalf of our esteemed client. This role is offered on a full-time and permanent basis. (Experience in the Fire and Security...

  • Client Success Lead

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time £35,000 - £45,000

    Client Success LeadType: Full Time - Office Based GURLER MAE Recruitment is excited to present an opportunity for a Client Success Lead on behalf of our esteemed client. This role is offered on a full-time and permanent basis. (Experience in the Fire and Security sector is essential) As a Client Success Lead, you will possess the ambition and enthusiasm to...

  • Client Success Lead

    1 week ago

    St Albans, Hertfordshire, United Kingdom Investigo Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Investigo. As a key member of our organization, you will play a crucial role in ensuring the highest level of customer satisfaction and driving business growth.Key Responsibilities:Customer Service Leadership: Provide strategic guidance and support to...

  • Client Success Specialist

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Mitchell Maguire Full time

    Position OverviewClient Success Specialist - Fire Safety SolutionsRole: Client Success Specialist focusing on Fire Safety and Security SolutionsSector: Customer Support, Client Relations Manager, Office Coordinator, Customer Engagement Executive, Sales Support Manager, Fire Safety, Security Solutions, Fire Prevention, Passive Fire Safety, Building Management...

  • Strategic Customer Account Manager

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Premier Foods Full time

    Exciting Opportunity for a Strategic Customer Account ManagerPremier Foods is on the lookout for a motivated Strategic Customer Account Manager to enhance their business operations. The successful candidate will possess a strategic mindset, exceptional negotiation abilities, and a dedication to fostering successful partnerships.Your primary responsibility...

  • Strategic Customer Account Manager

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Premier Foods Full time

    Exciting Opportunity for a Strategic Customer Account ManagerPremier Foods is on the lookout for a proactive Strategic Customer Account Manager to enhance their market presence. The successful candidate will possess a strategic mindset, exceptional negotiation abilities, and a commitment to fostering productive partnerships.Your primary responsibility will...

  • Manager of Exams and Academic Success

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Oaklands College Full time

    Examinations and Achievement ManagerPermanent/ Full TimeLocation: St Albans & Welwyn Garden CityKey Responsibilities:• Oversee the administration of public examinations and assessments in partnership with relevant awarding organizations.• Deliver a comprehensive examinations and achievement service that aligns with the College's strategic objectives.•...