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Client Success Lead

2 months ago


St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time £35,000 - £45,000
Client Success Lead
Type:
Full Time - Office Based

GURLER MAE Recruitment is excited to present an opportunity for a Client Success Lead on behalf of our esteemed client.

This role is offered on a full-time and permanent basis.
(Experience in the Fire and Security sector is essential)

As a Client Success Lead, you will possess the ambition and enthusiasm to thrive in a highly responsive, customer-centric environment.

To excel in this position, you must be an exceptional team player with outstanding communication and interpersonal skills, capable of guiding a team effectively to ensure that our clients receive the highest level of support.

Your role will be pivotal in fostering a positive, collaborative, and supportive workplace culture.

The position requires a high degree of self-motivation, organizational skills, integrity, and commitment, aligning with the company's values to fulfill our client's vision of delivering an unparalleled customer experience and professional service.


Department Oversight and Reporting:
Oversee and manage departmental operations, ensuring all reports are precise and timely.
* Resource Allocation: Strategically allocate and manage resources to fulfill customer and business requirements.
* Administrative Assistance: Provide exceptional administrative support to facilitate smooth operational processes.
* Internal Systems Oversight: Acquire knowledge and manage CRM systems, including Simpro.
* External Systems Assistance: Comprehend and support external systems such as Fixflow, Dwellant, Pronett & Service Channel.
* Proficiency in English:

Client Engagement:
Effectively manage telephone and email communications with clients.
* Technical Proficiency: Competence in Microsoft Word and Excel.
* Drive: Demonstrate a strong desire to surpass performance expectations.
* Team Development: Engage actively in team-building initiatives.

Ongoing Professional Growth:
Opportunities for professional advancement.

Wellness & Employee Support Program: Access to wellness and support resources.
* Life Insurance Coverage:

Pension Scheme Options:
Flexible pension arrangements.

Generous Leave Entitlement: 25 days of leave, plus public holidays, increasing to 35 days with tenure.
* Work-Life Harmony:

Mental Wellbeing Support:

Recognition Initiatives:
Employee of the Month awards.
* Annual Company Gathering: Celebrate achievements and strategic objectives with the team.