Customer Success Manager
1 month ago
The Customer Success Manager will be responsible for driving the customer success team to ensure the highest level of customer experience is delivered. This will involve:
- Driving and supporting the customer success team with their day-to-day roles
- Striving to achieve departmental KPIs and playing a crucial role in the success of the business
- Sourcing, interpreting, and analyzing departmental data from our CRM system
- Leading the customer success team to coordinate with the engineering team to ensure timely and efficient scheduling of required works
- Providing administrative support to the team, including responding to emails and answering telephone calls
- Facilitating effective communication and collaboration amongst team members
- Learning and understanding our internal CRM system, Simpro, and external systems used by customers
We are looking for someone who is driven to succeed and has a desire to grow within a reactive customer-focused environment. You will have a willingness to learn about both processes and products to fulfill the role to the best of your ability.
- Excellent customer-facing communication and interpersonal skills
- Ability to lead a team to ensure efficient and effective support is delivered to customers
- Supportive, visible, and lead by example within the office operational team
- Commitment to performing all aspects of the role in line with the business's values
- 9 day working fortnight
- Continuous professional development
- Wellness & Employee Assistance Programme (EAP)
- YuLife – The #1 rated benefits programme
- Death in service insurance
- Salary sacrifice pension scheme
- Quarterly one-to-one check-ins with your line manager
- 25 days' holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years)
- A company culture that promotes work-life balance
- Access to mental health care support
- Team member of the month recognising outstanding contribution
- Annual company day to share successes and strategic plans
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