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Client Success Lead

2 months ago

St Albans, Hertfordshire, United Kingdom Investigo Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Investigo. As a key member of our organization, you will play a crucial role in ensuring the highest level of customer satisfaction and driving business growth.

Key Responsibilities:

  • Customer Service Leadership: Provide strategic guidance and support to the customer service team to ensure they are equipped to deliver exceptional customer experiences.
  • Data Analysis: Analyze data from our CRM system to identify trends and areas for improvement, and develop strategies to optimize customer service performance.
  • Team Collaboration: Foster a collaborative and supportive team environment, encouraging open communication and knowledge sharing among team members.
  • Process Improvement: Identify opportunities to streamline processes and improve efficiency, ensuring that customer service operations are running smoothly and effectively.
  • Stakeholder Management: Serve as the primary point of contact for internal stakeholders, providing timely and effective communication and support to ensure seamless collaboration.
  • Business Development: Contribute to business growth by identifying new opportunities and developing strategies to drive revenue and customer acquisition.

Key Attributes:

  • Proven Leadership Experience: A minimum of 2 years of experience in a customer-facing leadership role, with a proven track record of driving customer satisfaction and business growth.
  • Data Analysis Skills: Strong analytical skills, with the ability to interpret and analyze complex data from CRM systems.
  • Communication and Collaboration: Excellent communication and collaboration skills, with the ability to build strong relationships with internal stakeholders and customers.
  • Process Improvement: A proven ability to identify and implement process improvements, with a focus on efficiency and effectiveness.
  • Business Acumen: A strong understanding of business operations and a ability to contribute to business growth and development.