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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Shackleton Recruitment Group. As a key member of our organization, you will be responsible for leading our customer success team to deliver exceptional results and drive business growth.
Key Responsibilities- Customer Success Team Leadership: Lead and manage the customer success team to ensure timely and efficient delivery of customer support and services.
- Department Management and Reporting: Analyze and interpret departmental data to identify areas for improvement and develop strategies to enhance customer satisfaction and loyalty.
- Leadership and Communication: Provide proactive leadership and communication to drive team performance and ensure effective collaboration with internal departments and external stakeholders.
- Resource Management: Coordinate with the engineering team to ensure timely and efficient scheduling of required works, meeting industry-set guidelines on response times and internal KPIs.
- Administration Support: Provide administrative support to the team, including responding to customer inquiries and ensuring timely resolution of issues.
- Internal Systems Management: Develop a deep understanding of our internal CRM system, Simpro, to ensure seamless execution of customer success functions.
- External Systems Support: Learn and understand our customers' third-party software used to manage compliance, enabling effective support for the Key Accounts Department.
- Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including wellness and employee assistance programs, death in service insurance, and a salary sacrifice pension scheme.
- Opportunities for Growth and Development: Pursue continuous professional development and take advantage of opportunities for growth and advancement within our organization.
- Work-Life Balance: Enjoy a company culture that promotes work-life balance, with access to mental health care support and a generous holiday allowance.
