Client Success Leader

3 weeks ago

St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time £35,000 - £45,000
Position:
Client Success Leader

Location:
St Albans

Employment Type:
Full Time - Office Based

Compensation:
£35,000 – 45,000 per annum

Company Overview:

Gurler Mae is excited to present an opportunity for a Client Success Leader on behalf of our esteemed client.

This role is offered on a full-time and permanent basis.
(Experience in the Fire and Security sector is essential)
Role Summary

As a Client Success Leader, you will possess the ambition and enthusiasm to thrive in a highly responsive, customer-centric environment.

A commitment to understanding both operational processes and product offerings is crucial to excel in this position.

Success in this role requires you to be an exceptional collaborator with outstanding customer-facing communication and interpersonal skills, enabling you to lead a team effectively and ensure that our clients receive the highest level of support.

Your role will be pivotal in fostering a positive, friendly, and supportive workplace culture while guiding the operational team.

This position demands a high degree of self-motivation, organizational skills, integrity, and dedication, aligning with the company's values to achieve our client's vision of delivering an unparalleled customer experience and professional service.

Key Responsibilities
* Department Oversight: Direct and manage departmental operations, ensuring all reporting is precise and timely.
* Team Leadership: Motivate and mentor your team to meet and exceed their objectives.
* Resource Allocation: Strategically allocate and manage resources to fulfill customer and business requirements.
* Administrative Support: Provide exceptional administrative assistance and contribute to the seamless operation of the business.
* Internal Systems Oversight: Acquire knowledge and manage CRM systems, including Simpro.
* External Systems Assistance: Understand and support external systems such as Fixflow, Dwellant, Pronett & Service Channel.
* Communication Skills: Exhibit excellent verbal and written communication abilities.
* English Proficiency: Essential for effective customer interactions.
* Customer Engagement: Confidently manage telephone and email communications with clients.
* Technical Proficiency: Skilled in Microsoft Word and Excel.
* Decision-Making: Demonstrate sound judgment and problem-solving capabilities.
* Attention to Detail: Ensure meticulous and accurate execution of tasks.
* Multi-Tasking: Effectively manage multiple responsibilities and prioritize tasks appropriately.
* Motivation: Show a strong drive to surpass performance expectations.
* Work Environment: Excel in a dynamic, high-pressure setting.
* Team Development: Actively engage in team-building initiatives.
Benefits

* 9-Day Working Fortnight: Enjoy a favorable work schedule.
* Continuous Professional Development: Opportunities for professional growth.

* Wellness & Employee Assistance Programme (EAP): Access to wellness and support resources.
* YuLife Benefits Programme: Highly rated benefits program.
* Death in Service Insurance: Security for your loved ones.
* Salary Sacrifice Pension Scheme: Flexible pension options.
* Regular Check-Ins: Consistent one-on-one meetings with your line manager.

* Generous Leave Allowance: 25 days of holiday, plus Bank Holidays, increasing to 35 days with tenure.
* Work-Life Balance: Promote a healthy balance between work and personal life.
* Mental Health Support: Access to mental health care resources.
* Recognition Programs: Awards for team member of the month.
* Annual Company Day: Celebrate successes and strategic plans with the team.

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