O2 Retail Specialist

2 weeks ago


Inverness, Highland, United Kingdom Virgin Media O2 Full time

About Virgin Media O2

We are a leading telecommunications company dedicated to providing exceptional customer service and innovative products in the mobile and broadband sectors.

The Role: Retail Advisor

As an integral part of our retail team, you will play a vital role in delivering outstanding customer experiences and achieving store objectives. Your responsibilities will encompass promoting our comprehensive range of O2 products and services, understanding individual customer needs, and contributing to the overall success of the store.

Key Responsibilities:

  • Become a product expert, gaining in-depth knowledge of all O2 offerings, including mobile plans, devices, and accessories.
  • Provide personalized recommendations to customers, guiding them towards solutions that best meet their requirements.
  • Drive sales performance by consistently exceeding targets and contributing to a positive store environment.
  • Develop strong customer relationships through effective communication, active listening, and problem-solving skills.

Requirements:

  • Excellent interpersonal and communication skills, enabling you to build rapport with customers and colleagues.
  • A passion for technology and a desire to stay up-to-date on the latest mobile trends.
  • Strong sales aptitude and a commitment to achieving results.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.

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