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O2 Retail Specialist

2 months ago

Inverness, Highland, United Kingdom Virgin Media O2 Full time

About Virgin Media O2

Virgin Media O2 is a leading provider of communications services, offering a wide range of mobile, broadband, and TV products. We are committed to delivering exceptional customer experiences and empowering our employees to make a difference.

Role Overview

As an O2 Retail Advisor, you will play a vital role in providing outstanding customer service and driving sales within our retail environment. You will be responsible for guiding customers through our product offerings, understanding their needs, and recommending tailored solutions that meet their requirements.

Key Responsibilities

  • Become an expert on O2's products, services, and brand to effectively communicate value propositions to customers.
  • Develop strong relationships with customers by actively listening to their needs and providing personalized recommendations.
  • Achieve sales targets by promoting O2's offerings and closing deals in a professional and engaging manner.
  • Contribute to a positive and collaborative team environment by supporting colleagues and sharing knowledge.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • A passion for technology and a desire to learn about the latest mobile innovations.
  • Strong sales aptitude and the drive to exceed targets.
  • Problem-solving abilities and the ability to handle customer inquiries effectively.