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Customer Service Coordinator

2 months ago


Lewes, East Sussex, United Kingdom Maximus Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.

Key Responsibilities

  • Manage and coordinate the day-to-day activities of the Assessment Centre, ensuring efficient and effective service delivery.
  • Provide exceptional customer service, welcoming and greeting customers, and responding to their queries and concerns.
  • Work collaboratively with clinical colleagues to ensure the smooth running of assessments and provide support as needed.
  • Monitor and manage session progress, identifying areas for improvement and implementing solutions to optimize productivity.
  • Develop and maintain relationships with external stakeholders, including healthcare professionals, interpreters, and other service providers.
  • Ensure accurate and timely completion of administrative tasks, including data entry, filing, and record-keeping.
  • Participate in quality improvement initiatives and contribute to the development of processes and procedures to enhance service delivery.

Requirements

  • GCSE level or equivalent in Maths and English, with good written and verbal communication skills.
  • Experience in a customer-facing role, preferably in a healthcare or administrative setting.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work independently and as part of a team, with a positive and flexible attitude.
  • IT literacy, with proficiency in Microsoft Office and other relevant software applications.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment, with opportunities to contribute to quality improvement initiatives.
  • A chance to make a real difference in the lives of our customers and contribute to the success of our organization.