Client Relationship Manager
3 weeks ago
Join Digital Gurus as a Client Relationship Manager in a permanent position at a dynamic independent agency, collaborating with a diverse portfolio of esteemed clients.
Location: Hybrid role
Compensation: Up to £32k, accompanied by an attractive benefits package
Ideal Candidate: We are looking for individuals with over a year of experience in digital marketing or account management within an independent agency setting.
This is a remarkable chance to become part of an award-winning agency, working alongside some of the most recognized brands in both B2B and B2C sectors, including FMCG and automotive industries.
Key Responsibilities:
- Establish and nurture robust, long-lasting relationships with clients, acting as a primary contact for their digital marketing endeavors.
- Collaborate with internal teams to create tailored campaign strategies that align with each client's specific objectives, including detailed planning, timelines, and budgeting.
- Propose innovative and effective rewards that resonate with the client's budget and workforce demographics.
- Oversee the execution of digital marketing initiatives across multiple channels, including social media, paid advertising, email marketing, and more.
- Evaluate campaign performance, analyze data, and deliver actionable insights to enhance overall effectiveness.
- Ensure timely delivery of all campaigns, adhering to budget constraints while meeting or exceeding client expectations.
- Manage data from raw spreadsheets for input into content management systems.
- Identify and rectify data inconsistencies, facilitating the export of results on a larger scale.
- Conduct thorough data analysis on deliverable activities, including statistical comparisons and reporting through well-structured presentations for client review.
- Generate regular performance reports, providing clear and insightful analysis of key performance indicators (KPIs) and metrics.
- Utilize data-driven insights to recommend improvements for future campaigns.
- Identify upselling opportunities within existing accounts by understanding evolving client needs and proposing additional services.
- Stay informed on the latest trends, tools, and best practices in digital marketing to continuously enhance service offerings and provide valuable insights to clients.
Required Skills:
- A degree in Marketing, Business, Communications, or a related field, or equivalent experience in digital marketing or account management.
- Strong grasp of various digital marketing channels, including social media platforms and websites.
- Excellent communication and interpersonal skills, with a proven ability to foster positive client relationships.
- Data-driven mindset with proficiency in digital marketing analytics tools for tracking and measuring campaign performance.
- Ability to collaborate effectively with cross-functional teams and manage multiple projects concurrently.
- Results-oriented, proactive, and self-motivated.
- Meticulous attention to detail and a high level of accuracy.
- Capacity to multitask and thrive under pressure in a fast-paced environment.
- Strong problem-solving skills and adaptability to changing circumstances.
Benefits:
Hybrid working model, competitive salary, company pension scheme, cycle-to-work program, private dental and medical insurance.
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