Guest Services Supervisor

1 month ago


Brockworth, Gloucestershire, United Kingdom Delta by Marriott Cheltenham Chase Full time

Are you passionate about delivering exceptional guest experiences?

Do you excel in a customer-focused environment?

Key Benefits:

Complimentary health club membership (terms and conditions apply)
Exclusive discounts throughout The QHotels Collection
Marriott Worldwide employee discounts
Family & Friends hotel discounts within The QHotels Collection
Support for training and professional development, including coverage for course fees
Access to various learning and development opportunities
Employee Assistance Program – Hospitality Action
Referral bonus program
Complimentary parking
And much more

What will your responsibilities include?

The reception area serves as the initial point of contact for guests, making it essential for you and your team to deliver an exemplary level of service. You will oversee guest accommodations, manage room assignments, provide information on rates, packages, and promotions, address guest concerns and complaints, and optimize revenue.

Is this position a good fit for you?

Prior experience in a front office, reception, or front of house role, or a similar capacity
Experience in managing teams
Commitment to quality and standards
Exceptional customer service abilities
Skills in conflict resolution

Interested in learning more?

Delta by Marriott Cheltenham Chase hotel is situated on the outskirts of Gloucester, close to Cheltenham. This 4-star, 122-room establishment features Hardy's restaurant, Hunters bar & lounge, and a garden terrace bar, offering afternoon tea, private dining, and event spaces. Our leisure amenities include a gym, swimming pool, sauna, steam room, and a soothing Elemis spa.

The QHotels Collection proudly stands as a Disability Confident employer, dedicated to diversity, inclusion, and equal opportunities for all. We believe in equitable treatment for everyone, so if you require any reasonable adjustments during the recruitment process, please inform us so we can accommodate your needs.

The QHotels Collection is also a supporter of the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.



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