Customer Service Representative
2 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Delta by Marriott Cheltenham Chase. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments and handle administrative tasks, such as responding to emails and taking messages.
- Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction.
Requirements:
- Passion for delivering outstanding customer service and a natural ability to build rapport with guests.
- Previous experience in a customer-facing role, with a proven track record of conflict resolution and problem-solving.
- Ability to work under pressure, multitask, and maintain a high level of organization and time management.
- Strong communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and professional growth.
- A dynamic and supportive work environment.
- Access to our state-of-the-art leisure facilities, including a gym, pool, and spa.
About Us:
Delta by Marriott Cheltenham Chase is a 4-star hotel located on the outskirts of Gloucester, offering a range of amenities and services to our guests. We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all.
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