Customer Service Representative
1 day ago
We are seeking a highly skilled and motivated Customer Service Executive to join our team at Hooray Works Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, handling inbound customer calls, and resolving any issues or concerns in a timely and professional manner.
Key Responsibilities:- Answering inbound customer calls regarding order enquiries, complaints, subscriptions, and storage.
- Upselling where possible.
- Inputting and updating customer data using our bespoke software.
- Any ad-hoc administration tasks.
- Full training will be provided.
- Good MS Office skills, particularly in Word, Excel, and Outlook.
- Strong communication skills, both written and verbal.
- Previous experience in Customer Service, Hospitality, or Retail is desirable.
- Generous staff discount.
- Free parking on-site.
- Realistic and achievable commission structure.
- Weekly wine tasting.
- Continuous opportunity for career progression and further qualifications.
We are committed to providing a positive and inclusive work environment, and we welcome applications from candidates who share our values. If you are a motivated and customer-focused individual, please apply with an up-to-date copy of your CV.
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