Showroom Reception Host

3 weeks ago


Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

JOB PURPOSE

The primary function of the Showroom Reception Host is to:

• Provide a warm and immediate welcome to all customers and visitors.

• Ensure that all incoming calls, whether internal or external, are answered promptly and managed according to established protocols.

Site

Head of Business

KEY RESPONSIBILITIES

• Maintain a well-staffed and organized reception area at all times.

• Guide customers to the seating area and offer them refreshments while they wait.

• Manage and coordinate all incoming calls and visitors, collecting comprehensive details about the caller's business and paging relevant staff as necessary.

• Develop and uphold a system to track the location of key personnel consistently.

• Ensure that customer refreshments are consistently replenished.

• Keep the customer waiting area and kitchen in the showroom clean, tidy, and free of any used crockery.

• Accurately prepare all outgoing mail for dispatch each evening.

• Safeguard the safety and security of individuals, vehicles, and property at all times, reporting any known issues or hazards.

Skills & Requirements

Essential

• Professional appearance.

• Proficiency in numeracy, literacy, and IT skills.

Experience

Desirable

• Relevant previous experience in a similar role.

Hours: 25 hours per week, covering Tuesday to Saturday as needed.

About Harwoods Group

Harwoods Group is a family-owned automotive retail organization founded in 1931, driven by values that promote exceptional customer experiences and colleague engagement:

• We value our people and customers.

• We strive for growth and improvement.

• We take responsibility.

• We work as one cohesive team.

• We bring energy and enjoyment to our work.

As a top 30 automotive dealer group, we represent prestigious brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), and MAN.

Operating across six counties in the South East of England, we have a strong commitment to colleague development, including:

• Recruitment and selection

• Onboarding and induction

• Performance discussions

• Harwoods Academy for continuous learning

• Recognition of colleague achievements

With a dedicated workforce of approximately 1,100 across 28 modern facilities, we prioritize excellence for both our colleagues and customers.

Skills for the job

IT Literacy, Numeracy

Benefits

Pension, Supportive environment, Opportunities for growth



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